Setting Up Jira Service Desk

Request types can be organized into groups to help customers find the request they need on the customer portal.

Setting up jira service desk.

Deliver exceptional it service fast. Set up your service desk project in a way that empowers your agents and your customers get help for their requests. Jira service desk includes several request types that address common it help scenarios. Set up your service desk project in a way that empowers your agents and your customers get help for their requests.

The request types are organized into groups to help customers find what they need. 6 basic steps. If you have jira core or jira software installed you can install jira service desk as an additional application and vice versa. Go on we ll wait here.

You can configure the default request types or add new ones to suit the needs of your customers and team. Provide it service and support without the cost and complexity of traditional itsm solutions. Manage and administer next gen service desk projects with next gen service desks service teams can manage their own work and process without having to reach out to a jira admin. Install additional atlassian products.

The basic service desk template is set up for internal business teams like hr finance or small it teams. This is generally the best option for teams who want to get started quickly and teams who don t want to manage the technical complexity of hosting themselves. Jira service desk provides a set of default request types that are configured for basic it help desk scenarios. With the jira service desk cloud we host jira service desk in the cloud for you and set up your instance instantly after a 7 day free trial subscription pricing is month to month.

Want to get started with jira software server. Getting started with jira tutorial. To create and manage request types visit project settings request types. There are three templates you can choose from.

This guide will help you set up your first project so keep this tab open while you sign up. The template comes with just a few recommended request forms and is easy to customize and. Jira service desk comes with default project templates that you can use to suit your team s needs. Our affordable and transparent pricing lets you get started quickly and deliver value fast.

Spin up new services with jira service desk s intuitive codeless setup and configuration. Manage and administer next gen service desk projects with next gen service desks service teams can manage their own work and process without having to reach out to a jira admin. Once installed follow the tutorial on getting started for service desk admins to set up jira service desk for your support teams.