Service Desk Service Catalog Examples

An it service catalog is a subset of an entire enterprise service catalog.

Service desk service catalog examples.

It is defined by the information technology infrastructure library service design to be a thorough list of it only services that an organization can provide or offer to its employees and customers. Service catalog in itil service lifecycle. Itil service catalog is a part of service design lifecycle and it includes live services offered to end users. Here we ve compiled a list of it service catalog templates and examples from around the web.

It is actually one of the lacks of itil. Service catalog has two types i e. A service catalog is the place to set initial customer expectations regarding it services and the delivery thereof. Categories are important to provides the service catalog with a hierarchical view of services.

A service catalog is not the same as a service request catalog neither a list of task performed by the it organization. The relationship between the service catalog and the it self service portal. M c saatchi is the largest independent international advertising agency in the. Itil service catalog is tightly associated with service portfolio management to plan for services as part of offerings.

A service catalog is a list of services that your it help desk provides including service descriptions time frames authorized users of the services and costs if applicable. Classify the service into one of the categories previously agreed. For each service there s a form to collect necessary data from requesters and there s a workflow to automate service delivery based on that data. A customer facing service is an it service that is visible to the customer.

Business catalog and technical catalog. After entering your email for membership. Service type customer facing service or supporting service. A service catalog is a menu of it service offerings.

These service catalog examples also establish a fair idea of how the catalog s usage could be extended beyond just it. The service catalog should be tightly integrated into the customer facing it self service portal through which business users can request it services that are defined within the service catalog. Here are a few service catalog examples that will help you understand the level of personalization you can offer your employees. Itil defines a service catalog as a centralized database of accurate information about active it service offerings and a subset of the it service provider s service portfolio.

Implementing an it service catalog become increasingly important as companies seek to achieve greater visibility in it services and provide excellent support to their customers both external and internal. Sample it service catalog. It is actually a surprise to find this gap on this website since i worked with pink on a itil implementation and i learnt this big differences from you guys. A service catalog is a customer friendly guide for consumers of it services.