Service Desk Of The Future

Of the future service desk which although not fully a reality in most organisations is getting closer to fruition.

Service desk of the future.

In response to a fast moving world filled with tech savvy end users help desk technology and processes have been evolving for the better. Service desk in 2017 byod and the service desk 19. The good news is that the help desk of the future is already here. Service transformation it service desk to business service management contents 10.

That explains why service desk recently surpassed help desk as the preferred name for one stop it support according to hdi the worldwide professional association and certification body for the technical service and support industry although the terms are sometimes used interchangeably there is an intended difference. Take our tech bar service for example. It support is more than just helping users avoid downtime. Service desk now and then 16.

This sample web page demonstrates how to use the amazon cognito auth sdk for javascript. If service desks are to survive and stay relevant as technology continues to develop and become more cognitive and customer expectations continue to grow it s important that organisations start taking steps to prepare for future changes and evolutions of the service desk. The help desk or service desk once consisted of a single man or woman a telephone and a list of blanket statements that generally didn t answer your question. In many cases service desk employees offer first line support.

What will the service desk look like in 2017. Before we go forward in time to the service desk of the future let s take a brief look at the service desk as we know it. The support centre in 2017 and beyond 18. In today s interconnected smartphone world the help desk is becoming increasingly personalized and much nicer to.

Service desk 2 0 11. And as they did this question. And while the foundational premise and basic functions of the help desk including ticketing management and service enablement automation. They handle incoming calls provide customers with workarounds to known problems and answer any other questions a customer might have.

In the mgm conference center over 2 300 service desk analysts and other technology support professionals gathered for hdi s service and support conference. Join me preparing for the future service desk is exactly what i. A service desk perspective 14. The future of the help desk lies in personalization and automation.